Ordering Policy
Effective September 23, 2026 · Version 2026-09
Ordering and payment
New purchases are ordinary in-stock orders. Choose your size and color, review your bag, and complete secure payment through Stripe. Payment is collected when you place your order. Confirmation of payment does not mean your package has shipped.
Fulfillment and tracking
We prepare your order and email tracking when it ships. We currently ship within the United States. Shipping charges and any applicable tax are shown before payment. Contact us for order-specific timing; we do not promise a dispatch date unless it is confirmed for your order.
Cancellation before shipment
You may request cancellation and a full refund before your order ships using the secure link in your confirmation email. We review the request and email the outcome. A request is not a completed refund; your order status updates after Stripe confirms it. Your bank determines when funds appear in your account.
Final sale and shipment protection
All sales are final for changes of mind, sizing preference, or style preference. Wrong or defective items sent by us will be made right. Review Shipping & Returns for complete terms and the optional Shipment Protection coverage.
Earlier orders
An earlier pre-order keeps the policy, shipping promise, and cancellation rights recorded when it was placed. Its secure order page continues to show any revised shipping window and delay decision. This policy does not replace those original terms.
Order support
Email [email protected] with your order number. Never send payment card details by email.